Privacy Policy

Effective date: August 1, 2026

This Privacy Policy explains how California Air Tools US (“we,” “us,” or “our”) collects, uses, and shares information when you visit californiaairtoolsus.com, create an account, place an order, request support, or communicate with us.

Information we collect

Information you provide

• Contact details such as name, email address, phone number, billing address, and delivery address.
• Account credentials and preferences.
• Order information, product selections, tax or exemption information, and delivery instructions.
• Messages, equipment details, photos, files, and other information submitted through support or sales forms.

Payment information

Payments may be processed by third-party payment providers. We receive transaction status and limited payment-related details needed to manage the order, but we do not need to store full payment-card numbers when the provider handles them directly.

Information collected automatically

Our systems may receive IP address, device and browser information, referring pages, pages viewed, approximate location derived from IP, session identifiers, cart events, and diagnostic or security logs. Cookies and similar technologies can support login, checkout, preferences, fraud prevention, analytics, and performance.

How we use information

• Process payments, fulfill orders, coordinate freight, and provide tracking.
• Operate accounts, carts, wishlists, customer service, and product-support requests.
• Recommend suitable products based on application details you choose to provide.
• Detect fraud, abuse, security incidents, and technical problems.
• Improve site navigation, catalog information, reliability, and customer experience.
• Send transactional messages and, with the appropriate choice or consent, product updates or offers.
• Comply with tax, accounting, legal, and regulatory obligations.

How information is shared

We may share only the information reasonably needed with service providers that help operate the store, including payment processors, fraud-prevention vendors, hosting and security providers, email services, analytics providers, warehouses, manufacturers or service partners, parcel carriers, freight carriers, and professional advisers.

We may also disclose information when required by law, to protect rights or safety, to investigate misuse, or as part of a merger, financing, acquisition, or sale of business assets. We do not sell payment-card numbers.

Retention

We keep information for as long as reasonably needed for the purposes described above, including order fulfillment, warranty support, accounting, dispute resolution, fraud prevention, and legal compliance. Retention periods vary by record type and applicable requirements.

Your choices and requests

Depending on where you live, you may have rights to request access, correction, deletion, portability, or information about certain uses and disclosures. Some records may need to be retained for completed transactions, security, tax, warranty, or legal purposes.

• Use unsubscribe instructions in optional marketing emails.
• Adjust browser settings to limit cookies; essential store features may depend on them.
• Contact us to update account or order information.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No online system or transmission method is guaranteed to be completely secure, so customers should use unique passwords and avoid sending full payment-card or other highly sensitive information by email.

Children's privacy

This store is intended for adults purchasing equipment and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

External links

Product manuals, carrier tracking, payment, manufacturer, or service links may lead to third-party sites. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy to reflect operational, legal, or technology changes. The effective date above identifies the current version.

Contact

For a privacy question or request, email info@californiaairtoolsus.com. Please describe the request and the email address associated with your account or order. We may need to verify identity before responding.